Ask the Valley College Online Help Desk

Canvas Support & Live Chat

• Go to Canvas and click the Help icon (the question mark icon in the left-hand blue global navigation column toward the bottom.)
• Select Student Support – Search for Answers and Live Chat!
• This will take you to LACCD Student Distance Learning Resources Canvas Shell.
• The Student Distance Learning Resources page includes links for each college.
• Next to LAVC – Los Angeles Valley College, you will find:
  • A link to Canvas Support (and Live Chat)
  • A link to IT Help & Support (page with links)
  • A link to Registration & Enrollment Support (LAVC Admissions)
• The Canvas Support link will take you to a page where you can:
  • Search in the Canvas area for questions related to using Canvas (e.g., How do I submit an assignment?)
  • Search in your College area for other questions (e.g., How do I add myself to the waitlist for a class?)
  • And, if you still can’t find the answer you need, there is also a Contact Support link (top-right corner) to start a Live Chat with Canvas Support.

Please Note:

The dedicated Canvas Live Chat is open 24/7 to faculty and students and should be used as a first resort. These are well-trained professionals who can answer your questions right away via the Canvas Help - Live Chat. Please use them as much as possible.

Canvas Will Not Let Me Log In

There are three common reasons for not being able to login to Canvas. If, after you try these solutions, you are still unable to login, please contact the Help Desk or the Canvas Live Chat above.

1. Incorrect User ID and password.
   We suggest that you verify that your User ID and Password are correct and try again. Take a look at the “How to Login to Canvas and View Your Classes” section above.
2. It may be too soon for your account to be ready.
   You will not have access to Canvas on the same day you register for a course. It can take 1-2 business days after registration before your log-in will work, if the semester has started. Otherwise, your Canvas access should work on the first day of class.
3. A hold could be placed on your record for either financial or academic reasons.
   If you have not paid your tuition, health fee, or other fees, the college will place a hold on your record and you will not be able to login until this issue is cleared by the LAVC Business Office.